Positive Carbon

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Privacy Policy

Effective Date: 08/10/2025

Positive Carbon is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, including through our website, advertising platforms, telemarketing activities, and participation in the Victorian Energy Upgrades (VEU) program.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal details – Name, address, phone number, email address, date of birth, ABN, or business name.
  • Eligibility details – Utility account numbers, concession card details, household type, and property ownership information required for government rebates.
  • Sensitive information – Limited health or financial details, collected only with your explicit consent, where required to assess eligibility under the VEU program.
  • Technical information – IP address, browser type, device information, cookies, pixels, and site usage data.
  • Communications – Call recordings, form submissions, or emails exchanged with our team.

2. How We Collect Your Information

We collect information in several ways:

  • Directly from you – through website forms, phone calls, emails, and service bookings.
  • Telemarketing and lead generation – only where permitted under the Do Not Call Register Act 2006 and with your consent.
  • Automated tracking – via cookies, analytics, and advertising tools (e.g., Google Ads, Meta Ads) used to measure and improve our campaigns.
  • Third parties – including accredited providers, regulators, and auditors under the Victorian Energy Upgrades program.

3. Purpose of Collection

We use your information for:

  • Service delivery – to verify rebate eligibility, manage installations, and deliver energy-efficient upgrades.
  • Program compliance – to meet requirements set by the Essential Services Commission (ESC) and to support audits and reporting obligations under the VEU program.
  • Customer support – to respond to your inquiries and provide after-service care.
  • Marketing and promotions – to send offers and updates about our products and services (only with your consent).
  • Website and ad optimisation – to analyse engagement and improve our online experience.
  • Legal obligations – to comply with Australian laws and government program requirements.

4. Disclosure of Personal Information

We may share your personal information with:

  • Essential Services Commission (ESC) – to verify installations and compliance under the VEU program.
  • Accredited providers and contractors – for installations, assessments, and audits.
  • Marketing and analytics providers – who assist us in managing online campaigns and tracking results.
  • Legal and government authorities – when required by law or regulation.
  • Cloud service providers – for secure data storage, some of which may be located outside Australia. In such cases, we take reasonable steps to ensure they comply with the Australian Privacy Principles (APPs).

5. Telemarketing & Direct Marketing

We comply with the Do Not Call Register Act 2006 and the Spam Act 2003.

  • We will not contact numbers listed on the Do Not Call Register unless you have given consent or have an existing business relationship with us.
  • You can opt out of marketing communications or withdraw consent at any time by contacting us or using unsubscribe links in our messages.

6. Cookies, Tracking & Online Advertising

  • Our website and ads may use cookies, pixels, and similar tracking technologies.
  • These tools help us improve website functionality, personalise advertising, and measure campaign effectiveness.
  • You can manage or disable cookies through your browser settings, or adjust ad preferences through platforms such as Google or Meta.

7. Data Security

We maintain administrative, technical, and physical safeguards to protect your personal information against loss, misuse, or unauthorised access. While we take reasonable measures, no data transmission over the Internet can be guaranteed as completely secure.

8. Data Breach Notifications

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections if information is inaccurate or incomplete.
  • Request deletion of your personal data, subject to legal and program compliance requirements.
  • Withdraw consent to marketing communications at any time.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, meet government reporting obligations, or comply with applicable laws.

11. Children’s Privacy

We do not knowingly collect or store information from individuals under 18 years of age without the consent of a parent or legal guardian.

12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with an updated “Effective Date.”